Comments on: When to Use Survey Monkey http://www.verstaresearch.com/blog/when-to-use-survey-monkey/ Versta Research is a full service research firm specializing in customized market research and public opinion polling. Sat, 03 Dec 2011 10:01:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Joe Hopper http://www.verstaresearch.com/blog/when-to-use-survey-monkey/comment-page-1/#comment-39 Joe Hopper Fri, 06 Nov 2009 13:45:39 +0000 http://www.verstaresearch.com/blog/?p=142#comment-39 Thanks Mike. Versta has done a bunch of work with Net Promoter Score (NPS) -- so thanks for the reminder that it is worth several future posts. One of the best outcomes of Reicheld's work is that he has shown people they don't need to burden their customers with 60 questions. All it takes is a couple of smart questions. Joe Thanks Mike.

Versta has done a bunch of work with Net Promoter Score (NPS) — so thanks for the reminder that it is worth several future posts. One of the best outcomes of Reicheld’s work is that he has shown people they don’t need to burden their customers with 60 questions. All it takes is a couple of smart questions.

Joe

]]> By: Mike Santoro http://www.verstaresearch.com/blog/when-to-use-survey-monkey/comment-page-1/#comment-38 Mike Santoro Thu, 05 Nov 2009 15:45:25 +0000 http://www.verstaresearch.com/blog/?p=142#comment-38 Great post! We are heavy users of survey monkey as well. It's simple, easy to use, and it works. I just wish that the interface was more visually appealing. Hopefully they'll invest a small amount of funding to improve that. But more importantly, I like your client feedback process. It's something that all businesses should do. They'd be amazed at what they can do to grow their business with some small recommendations from their clients. I'm a big fan of Net Promoter Score, so if you have a chance check out the Ultimate Question by Fred Reicheld. Great post! We are heavy users of survey monkey as well. It’s simple, easy to use, and it works. I just wish that the interface was more visually appealing. Hopefully they’ll invest a small amount of funding to improve that.

But more importantly, I like your client feedback process. It’s something that all businesses should do. They’d be amazed at what they can do to grow their business with some small recommendations from their clients. I’m a big fan of Net Promoter Score, so if you have a chance check out the Ultimate Question by Fred Reicheld.

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