Posts Tagged ‘research’

Forget about Research — Focus on Verstehen

Friday, July 23rd, 2010

Early this month, David Blackwell, a prominent statistician and mathematician died at the age of 91.  For many he is well known because he was the first African American to be elected to the National Academy of Sciences.  For others, he is well known because he wrote an important and early book about Bayesian statistics, a type of statistics that is becoming central to market research.

For those of us at Versta Research, he is well known for his focus on understanding versus research:

“Basically, I’m not interested in doing research and I never have been,” he said. “I’m interested in understanding, which is quite a different thing. And often to understand something you have to work it out yourself because no one else has done it.”  (From an interview cited in the New York Times) (more…)

Bridging the Quantitative-Qualitative Gap

Friday, June 25th, 2010

The summer 2010 newsletter from Versta Research focuses on how to bridge the gap between quantitative research and qualitative research, whether it be market research or academic research.  Both methods give rich insights, and both offer compelling ways to summarize and communicate data.  But rarely does each method draw upon the strengths of the other.

How do you bring the two together?  (more…)

Two Keys to Writing Great Research Reports

Thursday, March 25th, 2010

A truly effective research report is both parsimonious and richly nuanced.  In other words, (1) it is short and to the point, and (2) it captures the complexity of reality.  But how do you do both? (more…)

The Art of Asking Questions

Friday, March 19th, 2010

This quarter’s newsletter from Versta Research focuses on the art of asking questions.  We suggest that the importance of business questions far exceeds the importance of survey questions or focus group questions.  You can’t do the latter without the former, at least not very well, and research that is not specifically designed to answer clearly articulated business questions usually falls flat.

Here are some great quotes we found to keep in mind as guiding principles: (more…)

Research Should Focus on Your Customers, Not on Your Products

Thursday, February 18th, 2010

An article in the most recent issue of the Harvard Business Review (“Rethinking Marketing”) argues that marketing is shifting from being product-centric to being customer-centric.  The old method was to develop a portfolio of products, build a team around each product, find the customers who need that product and market it to them.  The emerging method is to build teams around customer relationships, continually learn about what those customers need, then design and deliver solutions to them.

Not only will this shift from product marketing to customer marketing enhance the ability of businesses to deliver value to their customers and shareholders, but it will likely help market researchers bring higher levels of value to the work they do for their clients.  Why?  (more…)

Research That Goes Viral

Thursday, February 11th, 2010

Getting your research findings heard, understood, and used should always be your goal.  That means more than putting findings into a report deck, presenting results to the marketing team, writing up press releases, or getting media placement for a PR story.  It means having your audience engage with it by thinking, sharing, and taking action.

What do we know about the kinds of stories and research reports that can achieve this?  A recent study reported in The New York Times provides some clues.  (more…)

Top Trends of the Decade: Looking Ahead

Thursday, January 7th, 2010

In the previous post we noted that our industry is driven by data and information, which meant huge changes in the nature of our work over the last ten years.  Looking ahead, here are what we predict will be the five biggest trends that will shape market research challenges in the decade to come: (more…)

Top Trends of the Decade: Looking Back

Thursday, December 31st, 2009

As an industry driven by data and information, market research and public opinion polling has seen dramatic changes in the last ten years and will no doubt change quickly and in big ways during the next ten.

Looking back, here are what we consider to be the five biggest changes that shaped current challenges faced by market research and opinion polling: (more…)

People Don’t Lie on Surveys

Thursday, December 24th, 2009

For some reason I’m always a little surprised that people tell the truth on surveys.  I like to think of my “healthy skepticism” as a professional asset, because it forces us to check and double check, corroborate and triangulate.  Before we commit to the findings of a research effort, we need to feel 100% sure we’re right and that our findings are based on solid data. (more…)

Execs Highlight Need for Research and Stories

Friday, November 20th, 2009

Five of Chicago’s PR leaders gathered at a PRSA forum this week to discuss current trends and the future of public relations.  The discussion was striking in how fully it echoed the trends and challenges facing the polling and research industry, and what we need to do to keep our eye on the ball.  Here are a few take-away ideas from that forum that apply to both PR professionals and their research partners: (more…)