Versta Research is a strong advocate for using online panels for surveys. As telephone usage and technology have changed, phone surveys are increasingly difficult and expensive, and they are not necessarily more rigorous than other methods.
But that doesn’t mean “anything goes” when it comes to fielding market research surveys and public opinion polls through online panels. Many panels are poorly managed and overused, and some have high proportions of fraudulent respondents. While conducting good research through online panels is possible, it requires a great deal of effort and oversight from smart people who know what they are doing.
I was reminded of this recently as we worked with a newer panel provider that recruits respondents through not-for-profit organizations. (more…)