Archive for the ‘New Products and Innovation’ Category

Sampling for Concept Testing and Innovation

Friday, October 22nd, 2010

Many assume that rigorous market research always works with random samples or probability samples.  This assumption is not true.  There are many studies that require purposive sampling instead.  Purposive sampling involves finding people with specific characteristics or qualities, even if they do not fully represent the whole population, because these specific people can provide unique insights or data that are difficult to get otherwise.

An article in the October 2010 issue of the Journal of Marketing Research offers research to this point.  The authors identify a unique profile of consumers who are measurably better at developing, testing, and reacting to new product ideas.  The personal qualities these consumers possess include (quoting from the article): (more…)

Research Should Focus on Your Customers, Not on Your Products

Thursday, February 18th, 2010

An article in the most recent issue of the Harvard Business Review (“Rethinking Marketing”) argues that marketing is shifting from being product-centric to being customer-centric.  The old method was to develop a portfolio of products, build a team around each product, find the customers who need that product and market it to them.  The emerging method is to build teams around customer relationships, continually learn about what those customers need, then design and deliver solutions to them.

Not only will this shift from product marketing to customer marketing enhance the ability of businesses to deliver value to their customers and shareholders, but it will likely help market researchers bring higher levels of value to the work they do for their clients.  Why?  (more…)

Game-Changing Product Innovation

Wednesday, January 20th, 2010

Years ago I watched a film that documented how a new product developed.  The idea was to create a pre-packaged sandwich for quick and easy lunches.  As the idea made its way to the final product launch, it became something entirely different: a round tubular pretzel with a soft gooey interior – now a snack food instead of lunch.  What happened?  The existing machinery could not extrude and package a workable sandwich, so in effect, the machine forced them to create a “new product” rather similar (but with a new twist) to all the other products it was creating.  So much for the sandwich.

Something like this happens in the market research industry.  (more…)